What are the payment options available?

We accept Cash on Delivery (COD) and online payment in the form of Debit Cards & Credit Cards from Visa & Mastercard. Please make sure that internet banking is available on your card.

What are your delivery charges?

Shipping is free across Pakistan. For international orders all the duties and taxes will be paid by the customers.

When will my order be delivered?

Our standard shipping time is 8-10 working days after confirmation of the order. For further assistance kindly call or WhatsApp us at 0320-2448674.

What is your return and exchange policy?

We have a firm no return policy. Items once purchased, cannot be returned unless found to be of defective quality. For return requests due to quality issue, Velour will issue a full refund of the item(s) in the form of a voucher to the customer, which can be used for any future online purchase.

You may exchange any item bought from E-Store within 7 days of receiving it. The item must not be worn, altered, or washed. Also, please note that the item(s) must be in its original packing with the invoice.

Where do you deliver?

We ship across Pakistan and internationally to USA, UK, CANADA, and UAE.

Do you have a store?

We don’t have a store at the moment. Stay tuned for the latest information about this.