Privacy Policy


Velour collects personal information in several ways when you place an order or make an account with By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping, and credit/debit card billing address (es) for the purpose of order process. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service provider’s systems. We may also obtain information because of authentication or identity checks which may contain your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Rest assured, your personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link. We also use non-personal data such as third-party cookies to collect statistics to enhance and simplify your visit. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.


Velour may use your personal data for the following purposes:

·  To create your personal account at (e.g. your name and email address)

·  To process your orders (e.g. your name, address, date of birth and bank details)

·  To be able to send text message notifications of delivery status (e.g. your mobile phone number)

·  ·  To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email address, wish lists, your name and your postal address)

·  To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)

·  To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)

·  To notify the winners in promotions (e.g. your email address, name, home address and telephone number)

·  Managing your account by carrying out credit checks (e.g. name, address, date of birth)

·  Disclosing your data to fraud prevention agencies.

·  To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)

In order to provide you with our services or as required by law, we will only keep your information for as long as is necessary. Your personal information will then be removed. When there is a legal obligation for storage, such as bookkeeping regulations, or when there is a legal reason to maintain the data, like an ongoing contractual relationship, we are unable to delete your data.

In addition to the uses listed above, non-personal data may also be used in other ways that are allowed by applicable legislation, such as when combined with personal data. Finally, we do not sell your information to unaffiliated marketing firms.


We frequently email users who have subscribed to our services. Your email address might be used, for instance, to send you notices of payments, information about changes to our goods and services, and other notices and disclosures as deemed necessary by law. Users generally cannot opt out of these communications, but they will mainly be informative rather than commercial in nature. If you do not wish to receive additional forms of contact from us, such as emails or updates about new services and items made available on the websites, we do give you the option to opt-out. If a checkbox is present at the locations where personal data is collected, the opt-out option may be used by checking or unchecking the box, or by contacting our customer service center at or +92(0)320-2448-674. Please be advised that while we will execute your unsubscribe as quickly as we can, you might still receive a few messages while we process it. By clicking the “unsubscribe” link included in the email’s body, you may also choose not to receive these communications in the future. You hereby consent to receive text messages and/or autodialed and/or pre-recorded telemarketing calls from or on behalf of us at the mobile number that you provide at sign-up by visiting the websites and entering your mobile phone number. You understand that consent to receiving messages on your mobile device is not a condition of purchase and understand that message and data rates may apply. Additionally, should you choose to stop receiving such messages, you can contact us directly at


You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. If you require further information about our Privacy Policy, please go to the help section of the website where FAQs are answered. If you require more information please send an email to If you wish to talk to a Velour customer care representative please call: +92(0)42 111-738-245.


Application Privacy Statement This privacy statement (“Privacy Statement”) applies to the treatment of personally identifiable information submitted by, or otherwise obtained from, you in connection with the associated application (“Application”). The Application is provided by VELOUR. By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We collect the following types of information from our users:
Personal Information You Provide to Us: We may receive and store any information you submit to the Application (or otherwise authorize us to obtain – such as, from (for example) your Facebook account). The types of personal information collected may include your Full Name, email address, gender, IP address, browser information, username, demographic information, and any other information necessary for us to provide the Application services.

Personal Information Collected Automatically:

We receive and store certain types of usage related information whenever you interact with Application. For example, VELOUR RETAIL may automatically receive and record information regarding your computer’s IP address, browser information, Facebook user ID, Facebook Page fan status, and URLs accessed. Such information may be shared in aggregate (non-personally identifiable) form with our partners.


VELOUR RETAIL uses the information described in this Privacy Statement (i) internally, to analyze, develop and improve its products and services, and (ii) as set forth below in the “Will VELOUR RETAIL Share any of the personal information it Collects” section below.


VELOUR RETAIL may provide personal information to the applicable Application Partner, VELOUR CRM. The Application Partner’s use of your personal information is subject to the Application Partner’s separate privacy policy located here and not this Privacy Statement. The Application Partner’s privacy policy is linked to from within the Partner’s Facebook application.


Personal information about our users is an integral part of our business. We neither rent nor sell your personal information to anyone (with the exception of sharing your information with an applicable Application Partner – see the “Application Partner Treatment” section above). We share your personal information only as described below. Application Partners: We will share your personal information with an applicable Application Partner (see the “Application Partner Treatment” section above). Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, VELOUR RETAIL’s agents do not have any right to use personal information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of personal information for the above purposes. Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if VELOUR RETAIL, or substantially all of its assets were acquired, or in the unlikely event that VELOUR RETAIL goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of VELOUR RETAIL may continue to use your personal information as set forth in this policy. Protection of VELOUR RETAIL and Others: We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of VELOUR RETAIL, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. With Your Consent: Except as set forth above, you will be notified when your personal information may be shared with third parties, and will be able to prevent the sharing of this information.


If you decide to use or otherwise access the Application, your use/access and any possible dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages, arbitration of disputes, and application of California state law.


The Application may permit you to link to other applications or websites. Such third party applications/websites are not under VELOUR RETAIL’s control, and such links do not constitute an endorsement by VELOUR RETAIL of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and VELOUR RETAIL is not responsible for the privacy or security practices or the content of such websites.


VELOUR allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change in the event the Application changes.

Account and user profile information

·  User e-mail address, if applicable

·  Facebook profile information, if applicable

·  User preferences

·  Application specific data


Our site and the services available through VELOUR are not intended for children under the age of 13. VELOUR RETAIL does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience.


VELOUR may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.


If you have any questions or concerns regarding privacy on our website, please send us a detailed message at We will make every effort to resolve your concerns.